QualityWings Customer Service & Support


Please carefully read through this page so that you can receive the proper support.

Important QualityWings Support Policies: All product technical support is handled via a web forum system. There is no telephone based support.

Ultimate 757 Tech Support Forum

Support for the 757 is via the forum below:
http://qwsim.flight1.net/forums/ultimate-757-collection-support_forums_cat4.html

Ultimate 757 E-Commerce Problems

Customers who have questions regarding their Ultimate 757 Order or questions regarding the Flight1 Wrapper must go here.

Ultimate 757 Product Status

Current Status: Released
Development Status: No Further Development

Release Information:

  • Inital Release - December 6, 2009
  • Service Pack 1 - April 5, 2010
  • Service Pack 2 - November 5, 2010
  • Service Pack 3 - February 17, 2014
  • Service Pack 4 - May 6, 2019

Ultimate 757 Conversion to Flight1 Product

Background

Since it's release in 2009, the Ultimate 757 has required the use of an Add-On Manager. QualityWings is moving the Ultimate 757 from the Add-On manager system to the Flight1 system to provide our customers a consistent experience. All other QualityWings products have been using the Flight1 system since 2012. Customers who purchased the product prior to May 5, 2019 will be referred to as Legacy 757 Customers on this Support Page.

Legacy Ultimate 757 Customers (purchased before May 5, 2019)

All customers who purchased the Ultimate 757 prior to May 5, 2019 utilzied the Add-On manager for product activation. In order to continue using the Ultimate 757, you will need to convert your product to a Flight1 product. This process is free of charge and you will have full access to your purchased product.

To convert your product, you will need your original "QW757" Serial Number that was provided to you when you purchased the product. This serial number is in the following format:

  • QW757-XXXX-XXXX-XXXX-XXXX

The QW757 Serial was included in the Order Confirmation e-mail that was sent to you regardless of the webstore that the product was purchased from. If you purchased the boxed product, the Serial number is in the DVD jewel case.

Once you've located the Serial Number, go here to convert your Serial number:

https://www.flight1.com/upgradeserial.asp?id=1

Ultimate 757 Order Information Retrieval

QualityWingsSim.com Webstore customers Only: If you have lost your Order information, you can retrieve it here.

You will need the following information:
  • E-mail used to place the order
  • Order Number
If you did not purchase the 757 directly via our webstore here at qualitywingssim.com, you will need to contact your point of purchase. The downloadable version of the 757 has been resold by the following vendors:
  • FlightSimStore
  • FSPilotshop
  • JustFlight
  • SimMarket
  • Avsim
  • PCAviator

QualityWings cannot assist with the retrieval of order information or serial numbers from outside of our own webstore.

Ultimate 757 Common Problems

Crash to Desktop

Legacy Ultimate 757 customers (those who purchased prior to May 5, 2019): The majority of all CTD events related to the Ultimate 757 were because of Activation Issues within the older Add-On manager. Please convert your product to a Flight1 product as described at the top of this page.

Where are the Liveries and how do I install them?

Customers who purchased the Downloadable version of the product can find Official QW liveries here.

Boxed product customers can find the liveries on the DVD. The liveries have a file extension of .QWL. Regardless of whether you have the download or boxed version, livery install is via the Livery/Load Manager application which installs during product installation. This program is designed to only read .QWL files and will automatically install liveries. More information about the Livery Manager can be found in the User's Manual wqhich you can find in your Start Menu Program group 'QualityWings'.

Special note for Boxed Customers: It may be necessary to copy the liveries from your DVD onto your PC Hard Drive in order for the Livery/Load Manager to read the files correctly.

Ultimate 757 in Prepar3D

The Ultimate 757 is now available in P3DV4.4 and higher as a separate purchase. The Ultimate 757 is also available in P3DV1 and 2 as part of the FS9/FSX/Steam bundle. See our store for more details.
 
© 2014 - 2018 QualityWings Simulations. All rights reserved.
Site designed & created by: Meticulous Designs

QualityWings Simulations on Facebook QualityWings Simulations on Instagram QualityWings Simulations on Twitter