QualityWings FAQs

What is your Refund Policy?

As a downloadable software title developer, products ARE NOT returnable. If you are experiencing issues with your purchase, we will do everything necessary to get the product working for you.

Are there any manuals that I can view to get a better idea about a product package before purchase?


I've installed the product, but why do I only see QualityWings liveries even though your preview showed my favorite airline?

Liveries need to be downloaded from our website Here. Once installed, ensure that you have "Show all Variations" checked in your simulator aircraft select screen, as not doing so will result in only the default QualityWings House liveries showing.

I downloaded the livery, but it's a weird extension (.qwl) that I've never sen before. When I click on it, Windows asks me what program I want to use to open it. ?

Liveries must be opened using the installed Livery Manager. Please refer to your Users's Manual for more information on Livery Installation.

Will my purchase include all the latest service packs?


Does the product have Navigraph Support?

Yes. For more information visit: www.navigraph.com

How many activations am I allowed on the QualityWings 757?

We allow up to 4 activations. If you're concerned about PC upgrades, minor hardware changes such as a Video card or memory upgrade will not trigger an issue, but a CPU change most likely will.

I'm terribly concerned I can't use the product in the event of a possible insolvency of QualityWings. What will happen?

- QualityWings is not in charge to run the activation servers and the order databases. You are purchasing from Esellerate, which means it's Esellerate that has all the data about your purchase, and runs the activation servers. Esellerate is a fairly large company and is part of the even larger Digital River group, which is one of the largest ecommerce providers in the world. It's far more solid as a company than any Flightsim shops out there.
The activation servers are run with high redundancy and reliability, the chance they'll ever go down is very slim. Note that, the software will only need online access the FIRST time is run OR when a major hardware change is detected, that requires an activation check, otherwise it will never "call home" in game, otherwise it wouldn't be possible to have an alternative offline activation, for those that don't have the Flight sim computer connected to the internet.

- There's the 90 days reclaim period. This is affects both the number of activations and the chance QualityWings will eventually close shop.

The 90 days reclaim works this way: if you already used up all your activations, if the last activation you've got is older than 90 days, the oldest activations will be "forgotten", allowing for a new one to be granted automatically. The only time you have to email QW support for a reactivation, is when you consumed all your activations and LESS than 90 days have passed since the last activation was granted.
With the chance QW will disappear, there's no limit how many activations in total you'll get, as long 90 days have passed from the last activation, you'll keep getting new activations from the servers, indefinitely.
The activation rotations every 90 days, means that you'll be able to reinstall the product after a total hardware change even years from now, without needing any support. Even if you long lost your purchase receipt, you can retrieve it yourself on the Esellerate website.

What do I do if my Activations limit or Reinstall limit is exceeded and I don't want to wait 90 days?

Should you encounter your Activation limit, please send an email to qwingssim AT gmail.com.
Please include the following:
Your Name
Your Order # (Not your SKU, Not your Serial Number. Your ORDER Number.)
The e-mail used to purchase the software.
Regarding the Reinstall/Redownload limit, we cannot reset the limit. Esellerate limits downloads. However, the most Up-to Date Full installer is available via the QualityWings site.